Shipping & Returns FAQs
Do you ship outside of the UK?
Depends on the location. We can arrange international shipping.
Simply send us a whatsapp and we will send you a response within 16 hours.
How long will it take to receive my product?
You can expect to receive your product within 5 days.
Can I return items?
Unused and unopened dental products can be returned within 14 days of purchase. Medical-grade skincare products, apart from iS Clinical products, cannot be returned. Please refer to the Shipping & Returns Policy for more information.
Payment FAQs
How can I pay for my order?
We offer various payment options including Apple Pay, Android Pay, Paypal, Klarna American Express, and Visa.
Do you offer payment plans?
Yes, we provide payment plans through Klarna.
How do I sign up for a subscription?
You can sign up for a subscription here.
Do you offer discounts?
We offer a 10% welcome discount. Discounts on repeat purchases as well as on subscriptions.
Services FAQs
How do I book an appointment at your clinic?
You can book an appointment at our clinic via our online booking system or call us on 020 8090 9975 to discuss our availability.
What’s the difference between the AI skin analyser and video consultation services?
Our free AI skin analyser service provides you with a comprehensive skin report and product recommendations based on a photograph of your skin and your response to a questionnaire.
Our video consultation service involves a video call with one of our experienced doctors to discuss your skin type and concerns, and receive tailored advice as well as personalised product recommendations. This service is free. We simply charge a £25 refundable deposit. This is refunded even if you decide to cancel/reschedule or don't make a purchase with us.
Do I need to prepare anything for my video consultation?
Before your appointment, please check your internet connection and find a quiet and comfortable location where you can speak without distractions. To make the most of the consultation, please remove all makeup and prepare a list of questions for your doctor in advance so that they can properly address your skin concerns.
What's the difference between medical-grade skincare and mainstream skincare?
Medical-grade skincare is specifically formulated to target specific skin conditions and undergoes rigorous testing for efficacy. It contains a higher concentration of active ingredients and is usually only attainable through medical professionals.
On the other hand, mainstream skincare caters to more general skincare needs and focuses more on cosmetic benefits rather than medical indications.
While both have their place, medical-grade skincare offers a more targeted approach with proven results.
Do you offer an aftercare service?
At Face Teeth Smile, We pride ourselves in offering complete aftercare with all purchases.
This includes free video checkins and guidance for all skincare concerns with our doctors and concierge. We are always available to answer all questions.
